Support for Flojas Symptom Journal.
Turn your symptom logs into insightful graphs & shareable reports.
Use this support page for Flojas Symptom Journal on iOS and Android. For app help, privacy questions, export/import questions, deletion questions, App Store questions, or Google Play questions, contact teJai Technologies LLC.
teJai Technologies LLC
9191 Kyser Way, Suite 202
Frisco, Texas 75033 USA
Email: support@tejai.tech
Phone: +1 520-369-2026
X / Twitter: @Flojas369
Privacy Policy: https://symptomjournal.tejai.tech/privacy/
Supported Platforms
This support page is intended for the same Flojas Symptom Journal app on Apple App Store, TestFlight, Google Play, and Android testing tracks. The current app stores symptom records locally on the user's device and does not require an account.
When contacting support, do not send symptom records, exported files, screenshots, or health details unless you intentionally choose to include them. If you choose to send exported files or health details to support, teJai Technologies will use that information only to respond to your request.
Before You Contact Support
Need to keep your records?
Export a CSV backup before uninstalling, changing devices, clearing local app data, or using delete controls.
Where is my data?
Your symptom records are stored locally on your device. The app has no account and no cloud sync in the current version.
What leaves the app?
Data leaves the app only when you choose to export, share, copy, back up, send, or otherwise move it outside the app.
Import not working?
Use the original Symptom Journal CSV backup as-is. Edited or spreadsheet-reformatted files may fail validation to protect your records from mismatched dates, symptoms, or severity values.
Can deleted data be recovered?
Deleted local data and uninstalled app data may not be recoverable by the app, teJai Technologies, the app store, or the device manufacturer.
Which store is this for?
This support URL is shared by the Apple App Store and Google Play listings for Flojas Symptom Journal.
Support Scope
Support can help with app navigation, local export/import behavior, privacy questions, deletion questions, website links, store listing questions, and bug reports. Support cannot provide medical advice, interpret symptoms, diagnose conditions, recommend treatment, monitor entries, recover local records that were not backed up, or access records stored only on your device.
Important Medical Disclaimer
Flojas Symptom Journal is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. It is not intended for medical diagnosis, treatment, monitoring, triage, emergency guidance, clinical decision support, or medical decisions. If you think you may be experiencing a medical emergency, call emergency services immediately.